FAQ
Where do we meet?Our meeting point is right in front of Espuelas.
At: 306 Austin street How is our bike different from our competitors - the crawlers?
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Is it BYOB?Yes, you bring your own beer, wine, cider or malt beverage. NO glass allowed, NO hard liquor and you must be 21+ to drink. A "pony" style keg can also be brought. Our bike has an on-board keg system. Please make mention of this when booking your ride.
Please drink responsibly. The City of San Antonio has given us the privilege to bring this new tour service to our beautiful city, help us keep this privilege and keep our city fun and safe. Any inappropriate behavior will NOT be tolerated and riders not abiding by the law will be asked to leave the bike without a refund. How do we book?Booking can be done directly through our website.
What happens if the social mixer does not meet the minimum 8 people threshold?When requesting a Social Mixer, the tour won't get a confirmation email until it meets the minimum threshold of 8 people. Once the minimum threshold of 8 people has been met, the booking will be confirmed and you will receive an email indicating so. All bookings must be done 24 hours in advance in order for us to plan accordingly. If the Social Mixer has not met the minimum threshold of 8 people 24 hours before the tour, the Social Mixer will be cancelled.
How safe is our party bike?When we chose the manufacturer of our bike, we decided to go with the engineering firm that makes the cycle with the highest safety, comfort and quality for our customers. Our bike has a pedal deck that allows riders to step on the floor board. Other bikes do not have a step board, which means the riders have nothing between the pedals and the street. Our bike also has adjustable seat heights to accommodate riders of different heights. Additionally, our bike is engineered with a very low center of gravity to prevent it from tipping over.
Our bike has turn signals, headlights and brake lights. The City of San Antonio requires our bike to comply with all safety requirements. |
How doe is work?You can either book a social mixer ride or a private group ride for a 2 hour tour. We have designated routes throughout the city where we make 3 stops at local bars, breweries and restaurants. Our customers are offered special discounts at our designated stops.
Cancellation Policy30 or more days: Refund equal to 50% of the tour's cost OR a rain check good for three months.
29 to 15 days: Rain check valid for three months. 14 days or less: No rain check and no refund. Weather PolicyIn case of bad weather: heavy rain, lightning, tornados, tsunamis, volcano eruptions, hail, or even in the remote case it snows in San Antonio :-) we can do a raincheck- reschedule your tour to another available date or if that is not possible we will honor a 100% refund.
Can we rent the bike for a special event?Besides renting an individual seat, or renting the whole bike for 2 hours, we can make special arrangements to rent the whole bike for more than 2 hours for a special event, corporate retreat, birthday party, retirement party, bachelorette/bachelor party, among many other activities. Please contact us in advance to talk to us about special bookings for your event.
What about music?We have a great on board sound system that allows you to play your own music through bluetooth or you can use one of our music apps to play your favorite tunes while you ride with us.
24 Hour NoticeAll of our tours have a 24 hour booking notice. On special circumstances tours may be booked less than 24 hours in advance by calling directly or emailing us. Our booking system closes all tours 24 hours in advance.
Can we charge our phone?Yes, absolutely! We have custom made on- board-USB-chargers for your phone. We thought of every small detail when designing our bike for you!
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